Terms & Conditions

OVERVIEW

Terms & Conditions

Last updated: September 2026

1. Overview

This website is operated by Pharmacoline. Throughout the website, the terms “Pharmacoline,” “we,” “us,” and “our” refer to Pharmacoline.

Pharmacoline provides this website, including its information, products, account features, customer services, and other functionality, subject to these Terms & Conditions and the policies referenced on this website.

By accessing the website, creating an account, or placing an order, you agree to these Terms & Conditions and applicable policies, including our Privacy Policy, Shipping & Delivery information, and Refund & Return Policy.

If you do not agree with these Terms & Conditions, you should not use the website or place an order.

We may update these Terms & Conditions from time to time. Changes become effective when published on this page unless otherwise stated.

2. Eligibility & Website Use

You must be at least 18 years old to use Pharmacoline’s purchasing services or place an order.

You agree not to:

  • Use the website or products for unlawful or unauthorized purposes.
  • Attempt to interfere with the operation or security of the website.
  • Transmit malicious software, viruses, or other harmful code.
  • Attempt to gain unauthorized access to accounts, systems, or information.
  • Provide false, misleading, or fraudulent information when creating an account or placing an order.
  • Use the website in violation of applicable laws or regulations.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated or fraudulent, abusive, or unlawful activity has occurred.

3. Professional Products & Customer Responsibility

Certain products available through Pharmacoline may be intended for professional use or may be subject to restrictions, professional requirements, import controls, or other regulations depending on the destination.

Product availability on our website does not mean that a particular product is authorized, registered, or legally permitted for every use or in every country.

Customers are responsible for determining whether purchasing, importing, possessing, reselling, or using a product is permitted under the laws and professional requirements applicable to them and their destination.

Information provided on Pharmacoline is intended for general product and commercial information and should not be considered individualized medical advice, diagnosis, treatment advice, or a substitute for appropriate professional judgment.

Products requiring professional administration or handling should be used only by appropriately qualified professionals in accordance with applicable requirements and manufacturer information.

4. Products & Availability

We make reasonable efforts to present accurate product descriptions, images, specifications, availability, and other information.

However, product packaging, labeling, appearance, specifications, or manufacturer information may change from time to time.

Colors and images displayed on electronic devices may also differ from the physical product.

Product availability is not guaranteed until an order has been reviewed and confirmed.

We reserve the right to:

  • Change product information or pricing.
  • Limit quantities.
  • Discontinue products.
  • Refuse or cancel an order where a product is unavailable, incorrectly priced, restricted, or affected by an apparent website or inventory error.

If we cancel an order after payment has been successfully received, the applicable amount for the cancelled item or order will be refunded.

5. Orders

Submitting an order through Pharmacoline constitutes a request to purchase the selected products.

After an order is submitted, you may receive an automated confirmation acknowledging receipt of the order. We reserve the right to review an order before processing or dispatch.

We may contact you if additional information or verification is reasonably required.

Orders may be refused or cancelled before dispatch in circumstances including suspected fraud, payment problems, pricing errors, product unavailability, shipping restrictions, regulatory concerns, or incorrect customer information.

Once an order has entered preparation or has been dispatched, cancellation may no longer be possible.

6. Pricing & Payment

Prices displayed on the website are shown in the currency indicated at the time of purchase.

Shipping charges and other applicable charges will be displayed during checkout where available.

We make reasonable efforts to ensure that prices are accurate. However, errors may occasionally occur.

If we discover a material pricing error affecting an order before dispatch, we may contact you and provide the option to proceed at the correct price or cancel the affected order.

If an order is cancelled because of a pricing error after payment has been received, the applicable payment will be refunded.

Payments may be processed through third-party payment service providers. Payment processing is also subject to the applicable provider’s terms, security procedures, and authorization requirements.

7. Shipping & Delivery

Pharmacoline ships internationally to supported destinations.

Our current general estimated timeline is:

Order Preparation: 1–5 working days
Estimated Shipping: 3–6 working days after dispatch

Working days exclude weekends and official public holidays.

Delivery times are estimates rather than guaranteed delivery dates. Actual delivery may be affected by destination, customs clearance, courier operations, local holidays, weather, regulatory requirements, incorrect address information, or circumstances outside our reasonable control.

Available shipping methods and shipping charges may vary according to the destination and order.

Customers should review our Shipping & Delivery page before ordering for current shipping information.

8. Shipping Information & Tracking

Customers are responsible for providing complete and accurate shipping information.

Once an order has been dispatched, available tracking information will normally be provided by email.

Customers are responsible for monitoring tracking information and responding promptly when a courier or customs authority requests additional information.

Pharmacoline is not responsible for delays caused by incorrect or incomplete shipping information supplied by the customer.

9. Customs, Duties & Import Requirements

International shipments may be subject to customs clearance, import restrictions, taxes, duties, fees, documentation requirements, or other destination-specific rules.

Customers are responsible for checking applicable import and customs requirements before placing an order.

Unless explicitly stated otherwise during checkout, customs duties, import taxes, brokerage fees, and other destination-specific charges are not included in the product price or shipping fee.

These charges may be collected by the courier, customs authority, or another applicable party.

Customs clearance may delay delivery beyond the estimated shipping period.

If customs or another authority requests documentation or payment from the recipient, the customer is responsible for responding appropriately.

If a shipment is refused, abandoned, returned, destroyed, or otherwise affected because the recipient fails to comply with applicable customs or import requirements, any refund or other resolution will be determined according to the circumstances, applicable law, and our Refund & Return Policy, including any non-recoverable shipping, customs, return, handling, or related costs.

10. Returns, Refunds & Exchanges

Due to the nature of many products sold through Pharmacoline, return and exchange eligibility may be limited, particularly for products where storage conditions, temperature, hygiene, integrity, or chain of custody cannot be verified after delivery.

Refunds, returns, cancellations, and exchanges are handled according to our Refund & Return Policy and applicable law.

Customers who believe there is a problem with an order should contact Pharmacoline promptly with the order number and relevant details.

Nothing in these Terms is intended to exclude any mandatory consumer rights that cannot legally be excluded under applicable law.

11. Damaged, Incorrect or Missing Products

Customers should inspect their shipment promptly after delivery.

If you receive an incorrect product, discover an item missing from the shipment, or receive an item that appears to have been damaged during transportation, please contact us promptly and provide:

  • Your order number.
  • A description of the issue.
  • Photographs or other supporting information where appropriate.

We will review the circumstances and determine the appropriate resolution in accordance with our policies and applicable requirements.

12. Product Information

Product descriptions and other information provided on the website are intended to help customers identify and evaluate products.

Manufacturer packaging, labeling, instructions, warnings, and specifications should be reviewed where applicable.

Pharmacoline does not guarantee that every item of third-party manufacturer information will remain unchanged after publication on our website.

Website content should not be relied upon as a substitute for manufacturer documentation or qualified professional advice where such advice is required.

13. Accounts & Security

Customers may create an account to access features such as order history, account information, saved addresses, and other available services.

You are responsible for maintaining the confidentiality of your account credentials and password.

You should notify Pharmacoline if you reasonably believe that your account has been accessed without authorization.

You are responsible for ensuring that information associated with your account is accurate and current.

14. Website Availability

We aim to maintain reliable access to the Pharmacoline website, but uninterrupted or error-free availability cannot be guaranteed.

Access may occasionally be interrupted because of maintenance, security updates, technical problems, hosting or network failures, third-party services, or circumstances outside our reasonable control.

We may modify, suspend, or discontinue website functionality where reasonably necessary.

15. Intellectual Property

Unless otherwise stated, website content created or owned by Pharmacoline—including text, design elements, graphics, logos, and website materials—is protected by applicable intellectual-property laws.

Third-party product names, trademarks, logos, photographs, and other materials remain the property of their respective owners.

You may not reproduce, distribute, commercially exploit, or misuse Pharmacoline-owned website content without appropriate authorization.

The website may contain links to third-party websites or use third-party services, including payment processors, couriers, analytics providers, and other technical services.

Third-party services operate according to their own terms and privacy practices.

Pharmacoline is not responsible for the content, availability, security, or practices of independent third-party websites.

17. Privacy

Personal information submitted through Pharmacoline is handled in accordance with our Privacy Policy.

The Privacy Policy explains how information may be collected, used, processed, shared, retained, and protected.

18. Disclaimer

We make reasonable efforts to maintain accurate website information and reliable ecommerce services.

Except for rights or warranties that cannot legally be excluded, the website and its content are provided without guarantees that they will always be uninterrupted, error-free, or suitable for every particular purpose.

Individual results, experiences, and suitability of products may vary. Nothing on the website constitutes a guarantee of a particular medical, aesthetic, therapeutic, or other outcome.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Pharmacoline and its applicable officers, employees, agents, and service providers will not be liable for indirect, incidental, special, or consequential losses arising solely from the use of the website or products purchased through it.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

20. Anti-Spam & Unauthorized Promotion

Pharmacoline does not authorize unsolicited commercial email promoting Pharmacoline or its products.

Affiliates, partners, or other parties promoting Pharmacoline must comply with applicable marketing and anti-spam requirements and may not represent themselves as Pharmacoline without authorization.

Reports concerning unauthorized or unsolicited promotional messages relating to Pharmacoline may be sent to:

abuse@pharmacoline.com

21. Governing Law

These Terms & Conditions are governed by the applicable laws of Lebanon, subject to any mandatory rights or laws that may apply to a customer based on their location and that cannot legally be excluded.

Any dispute will be handled according to applicable legal requirements and jurisdictional rules.

22. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, policies, business practices, or applicable requirements.

The current version will be published on this page together with its latest update date.

Your continued use of the website after an updated version becomes effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

23. Contact Information

For questions regarding these Terms & Conditions, please contact:

Pharmacoline
Email: info@pharmacoline.com

Additional contact information is available on our Contact Us page.