FAQ
According to our rich experience, it usually takes 3-5 business days for a package to get to the United States. It could rarely arrive faster, the same could be said about delays.
All our products are purchased from manufacturer or its official agency. If you have any doubt you can purchase a single product to make sure of the authenticity of our items
Average Shipping Fees : 30 $
Free Shipping : Orders over 400$
For wholesales orders : shipping fee is calculated individually
If you made an order, and you realized that you would like to cancel it by any reason, please, follow these steps:
Contact us on WhatsApp or by email : info@pharmacoline.com
Your money will be returned to your account instantly or within several business days, depending on your bank.
BE AWARE, THIS FUNCTION WILL ONLY WORK BEFORE THE PACKAGE IS SHIPPED.
The fastest way in by Whatsapp
Next best way is to email us – info@pharmacoline.com
After your order has been processed and prepared for shipment, you will receive a confirmation email containing the tracking number. We kindly advise checking both your inbox and spam folders for this email containing tracking information.
Moreover, tracking number will appear in your account. Log in to your account, go to “My account”, then click “Orders”, in front of your order press button “View”. Scroll down, and you will see all the tracking information including: tracking number, logistics carrier, date of shipping and “Track” button.
We would like to bring an important matter to your attention regarding your upcoming order of botulinum toxins. It is essential to note that despite our diligent packaging efforts, there is a possibility that the products may arrive in relatively warm or even hot conditions. We want to ensure transparency by informing you that based on our extensive experience and rigorous testing, there is a chance that the product’s effectiveness may be slightly compromised, by up to 10%.
We kindly request that you proceed with your purchase while taking this information into consideration. However, we want to assure you that our team is dedicated to maintaining the highest standards of quality and efficacy.
Your understanding in this matter is greatly appreciated, and we value your trust in our services.
Thank you for your ongoing support.
If it is anticipated that your package may be held in customs, we kindly request that you reach out to the logistics carrier for further assistance. Please note that it may take up to 10 business days from the date of claim for us to receive an update. During this time frame, we are unable to take any immediate action.
In the event that your package becomes stuck in local customs and is not released, there are two possibilities to consider. The first possibility is that the recipient may be required to pay a tax fee for the release of the package. If this is the case, we kindly ask the recipient to fulfill this requirement in order to facilitate the release.
Alternatively, if the package is refused by customs, we will take the necessary steps to ensure your satisfaction. In this case, our client has 2 choices: either get refund deducting only shipping fee, or ask for reshipping the order once again at our expense. We will process a reshipment of the package at no additional cost, providing you with a new tracking number for your convenience if you choose so. If new shipping is stuck at customs again, it is a matter for negotiation. In that case, the situation will be resoled individually.
It is important to note that if the parcel is not released by the logistics carrier due to the receiver’s failure to pay the tax fee, it will not be subject to compensation in any way. We kindly ask for your understanding in this matter.