Contact Pharmacoline

Have a question about a product, order, payment, shipping, tracking, or wholesale purchase?

Our customer support team is available to assist with general product information, product availability, ordering, shipping, account questions, and order-related concerns.

For faster assistance with an existing order, please include your order number in your message.

Frequently Asked Questions

What are the delivery charges for orders from the Online Shop?

Shipping charges vary depending on the destination, order contents, available courier service, and other shipping requirements.

The applicable shipping charge will normally be displayed during checkout or confirmed before the order is processed.

Customs duties, import taxes, brokerage fees, and other destination-specific charges may apply and are generally the responsibility of the recipient unless explicitly stated otherwise.

Which payment methods are accepted?

Available payment methods are displayed during checkout and may vary depending on the order, destination, currency, and payment-service availability.

Payments may be processed through third-party payment service providers and are subject to their applicable authorization and security procedures.

How long will delivery take?

Our current general estimated timeline is:

Order Preparation: 1–5 working days

Estimated Shipping: 3–6 working days after dispatch

Working days exclude weekends and official public holidays.

Delivery times are estimates and may vary because of customs clearance, courier operations, destination-specific requirements, local holidays, weather, incorrect shipping information, or other circumstances outside our reasonable control.

Please review our Shipping & Delivery page for current shipping information.

How secure is shopping on Pharmacoline?

Pharmacoline uses appropriate website-security measures and works with third-party payment providers to process payments.

Payment information may be processed directly by the applicable payment provider according to its own security procedures.

For additional information about how personal information is handled, please review our Privacy Policy.

What happens after I place an order?

After placing an order, you will normally receive an order-confirmation email acknowledging that your order has been received.

Your order may then be reviewed and prepared for dispatch.

Once the order has been dispatched, available tracking information will normally be sent by email.

Please note that receiving an order confirmation does not mean that the shipment has already been dispatched.

Will I receive an invoice for my order?

Order and payment information is normally provided electronically.

If you require an invoice or additional documentation for an order, please contact our customer service team and include your order number.

Send Us a Message

For questions regarding products, orders, shipping, tracking, wholesale inquiries, or website assistance, please contact us using the form below.

Email: info@pharmacoline.com
Tel / WhatsApp: +961 3 337 747

For order-related inquiries, please include your order number whenever possible.